Experience has shown that the setup of a mail client is very tricky. There are a large number of settings and small errors in the settings can cause issues that are very difficult to diagnose.
Here at Oldelvet we try to ensure that the configuration is by default secure and in particular we require that connections are encrypted so that passers by cannot easily capture usernames, passwords and indeed email itself. This is especially important where many people are accessing their email accounts using wireless connections which are comparatively easy to snoop. In particular open wifi networks (in cafes & public areas) are often trivial to snoop.
As such the Oldelvet servers will (hopefully) refuse to let you read/send email if you have not set the appropriate security settings in your mail client.
The instructions below show:
- how to use the Account Setup Wizard to create the basic account setup and
- then shows the settings that should be configured in the Account Properties screen.
- Finally we show a few key screen features appear when you have multiple email accounts configured within Outlook Express.
Before configuring an account you should ensure that you have loaded the CAcert CA Root Certificates following the instructions provided. This stops warnings about certificate mismatches which in some cases could cause hard to diagnose failures. (Note that this step is only necessary because I object to paying money to get an encryption certificate that is already trusted by the browser so this little step is a once only required event).
At this stage the initial wizard setup is complete. The account will likely work at this stage but you really do need to examine and adjust the account properties as specified below. If you have unexplained failures it is likely that one of your account properties is set wrongly and this causes failures in certain circumstances.
Access the account properties settings by right clicking on the account name in the left hand bar. The individual properties settings should be as follows.
Similarly you should set the Organisation as appropriate. This is not required and can be left empty for personal/individual’s own accounts. Many people just use the email address as the account name here.
- “Log on using Secure Password Authentication” should NOT be ticked
- Outgoing Mail Server – “My server requires authentication” must be ticked.
Failure to do this can cause some ADSL providers to hijack the outgoing connection and force it through their own servers. This will likely cause any recipients mail spam filters to reject your mail and will also likely result in authentication failure warnings because the ADSL provider does not host the email accounts themselves.
When configured to operate with multiple accounts Outlook Express will give a few additional fields when sending email and will also list the accounts separately in the left hand folder bars. It is quite easy to operate with multiple accounts configured and makes it easier to separate personal email from other email.
Examples are shown below.
IMAP based email accounts store the primary copy of each email on the server so you get a separate Inbox and can create folders for each account under those. Outlook will also display a Local folder which is used for POP mailboxes and also for Outbox emails that are composed whilst offline. One big advantage of IMAP is that you can access your mailbox from multiple computers/webmail clients simultaneously. This is useful when travelling or when accessing work email from home.